Ecommerce Customer Service Prompts

Transform how you handle customer inquiries with ecommerce customer service prompts designed for real business scenarios. These prompts guide you in crafting responses that address refunds, shipping delays, product questions, and complaints with consistency and care. Build stronger customer relationships through communication that feels personal, not templated, while saving time on every interaction.

Pro Tip:

Pro Tip: Connect your ecommerce customer service prompts to your brand voice settings and knowledge base in Yarnit. This ensures every response automatically matches your tone guidelines and incorporates accurate product information, return policies, and FAQs—creating consistent, on-brand customer communication across your entire team without manual copying and pasting.

Coordinated Multi-Product Display

"Generate a cohesive lifestyle scene featuring 3–5 complementary products from the same collection or product family (list each product explicitly with model names: [PRODUCT 1], [PRODUCT 2], [PRODUCT 3], [PRODUCT 4], [PRODUCT 5]). Setting and styling strategy: choose one specific, aspirational location that matches typical use context (examples: carefully curated home office workspace with floating shelves, beautifully staged dining table set for dinner, styled bedroom nightstand and dresser top, modern bathroom vanity with organized storage) with a deliberately coordinated color palette; identify one unifying accent color or texture (examples: warm brass metallic accents, natural wood tones, soft sage green, matte black finishes) that ties all pieces together visually. Product positioning and visual flow: establish the primary hero product as the clear focal point using central placement or strong rule-of-thirds intersection positioning, then arrange supporting items in a triangular or circular composition pattern to create natural visual flow and hierarchy; include a person's hands or partial figure interacting with the product set to demonstrate realistic use-case and provide human scale. Technical specifications: 24mm–35mm lens equivalent for environmental context that shows relationship between products and setting, aperture f/4–f/8 to keep all products in focus and legible while creating slight background separation; use directional soft light from one primary side (45° or 90°) to create depth, dimensionality, and subtle shadows that separate products from each other. Composition instructions: ensure each product's key identifying features, branding, and unique characteristics remain clearly readable and recognizable; the complete product collection should occupy approximately 40%–60% of overall frame with intentional negative space; apply visual balance so no single supporting product competes with or overwhelms the hero product. Deliver one wide environmental establishing shot showing full context, plus two product-focused crop variations that highlight different groupings or product pairs from the set, all at 3000–4000 pixels, photorealistic styling with consistent color grading, white balance, and lighting treatment across the entire set to maintain collection cohesion."

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Diverse Representation Visual

"Create a photorealistic lifestyle image of [PRODUCT] being used by a deliberately diverse individual or small group (2-3 people maximum for clarity). Specify demographic attributes that match your target market: age ranges [specify: 18-25, 30-45, 50-65], ethnic backgrounds [specify: East Asian, Black/African descent, Hispanic/Latino, South Asian, Middle Eastern, Caucasian, multiracial], body types [specify: athletic, plus-size, average, petite, tall], and gender expressions [specify: male, female, non-binary, gender-diverse]. Setting: realistic and aspirational home or work environment that matches the product's primary use-case (examples: modern apartment living room with mid-century furniture, bright coworking desk space with plants, contemporary kitchen with quartz countertops, outdoor patio with comfortable seating). Action: subjects should be performing a believable, specific activity directly tied to the product (examples: sitting comfortably while reading, sharing a meal, actively demonstrating product features, collaborating on a project), with natural expressions showing genuine engagement or satisfaction. Technical direction: 35mm–50mm lens equivalent for natural field of view, aperture f/2.8–f/4 for shallow depth of field while maintaining clear product legibility; soft directional window light from a 45° angle plus subtle fill light from opposite side to maintain accurate skin tone detail across all complexions without washing out or over-darkening. Composition: product must be integrated naturally but clearly visible, occupying approximately 25%–35% of frame, background slightly softened with bokeh but containing culturally authentic props and decor (books in multiple languages, diverse artwork, varied food items, plants) that avoid stereotyping or tokenism. Color accuracy and skin tone: render accurately and naturally across all skin tones—do not over-desaturate, over-brighten, or apply uniform color grading that distorts natural skin color. Deliver both vertical 4:5 and horizontal 3:2 crops with product clearly visible in both, 3000 pixels on long edge, photorealistic rendering, accessible and genuinely inclusive styling that feels authentic rather than staged."

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Photoreal Product Detail

"Produce a high-resolution, photorealistic lifestyle detail shot of [PRODUCT — exact model name, color variant, and size] positioned on a specified premium surface that complements the product category (examples: white Carrara marble countertop for beauty products, warm walnut wood table for electronics, concrete surface for industrial products, linen fabric backdrop for fashion accessories). Close-up shot specifics: camera positioned at 45° angle or slightly elevated 30° to reveal surface texture, labels, finish quality, stitching, material grain, and true scale. Include one hand or partial body element in frame showing direct interaction with core product function (examples: finger pressing a button to show responsiveness, hand opening a zipper to demonstrate smoothness, thumb adjusting a dial to show precision), which provides human scale reference. Technical specifications: macro-capable framing with 85mm–100mm equivalent focal length for compression and detail, aperture f/4–f/8 to maintain product sharpness from front to back while creating subtle background separation; implement crisp, dimensional shadowing to emphasize product depth and quality; use a large softbox or heavily diffused window light as key light from 45° angle and add a subtle backlight rim at 135° to separate product edges from background. Composition: product occupies approximately 40%–60% of total frame to showcase meaningful detail while leaving intentional negative space for text overlay or breathing room; include exactly 2 complementary contextual items explicitly named (examples: ceramic coffee coaster, folded linen napkin, leather-bound notebook, brass pen, small succulent plant) that support product category and elevate perceived value. Ensure all product text, labels, logos, and branding elements remain legible and sharp at final crop resolution; output 4000 pixels on long edge for zoom capability, photorealistic rendering with accurate material representation, true-to-life color grading that shows exact product color without filters or artificial enhancement."

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Seasonal Campaign Visual

"Generate a photorealistic, high-resolution lifestyle image of [PRODUCT — include exact model/variant and 1 key feature] in a clearly defined seasonal environment (example: cozy winter living room with fireplace and frosted windows, bright spring garden with blooming flowers, summer beach setup, autumn forest clearing). Scene specifics: include exactly 3 seasonal props that reinforce the time of year (e.g., wool blanket draped over chair, steaming ceramic mug on side table, scattered pinecones for winter; fresh citrus fruits, linen napkins, potted herbs for spring). Include a model aged [25–40] wearing season-appropriate clothing and color palette, naturally interacting with the product to demonstrate [PRIMARY PRODUCT BENEFIT]. Technical direction: camera focal length 50mm or 35mm equivalent for natural perspective, aperture f/2.8–f/4 for subject separation with shallow bokeh on background elements; natural warm golden-hour light or warm indoor tungsten-balanced light at 3200K, soft fill light from a reflector positioned at 45° to eliminate harsh shadows. Composition: apply rule-of-thirds placement with product positioned at intersection point, product occupies approximately 30%–35% of total frame, shot at eye level or slightly elevated 15° angle; color palette emphasizes seasonal tones (warm ambers, deep forest greens, burgundy for autumn; pastels and bright whites for spring; deep blues and warm golds for winter). Aspect ratio: deliver primary 3:2 horizontal for product pages and website banners, plus a square 1:1 crop-ready version with product centered for social media. Output specifications: 3000–4000 pixels on longest edge, photorealistic rendering, neutral color grading with +0.2 EV highlight boost and subtle film grain (ISO 400 equivalent) for authenticity and warmth."

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Social Media Vertical Format

"Create a vertical 9:16 aspect ratio lifestyle image specifically optimized for mobile viewing and social media platforms featuring [PRODUCT with exact model]. Strategic frame planning: position product in the [specify: upper third for headline overlay space, center third for maximum thumb-zone visibility, or lower third for CTA button clearance] depending on your planned text overlay needs. Leave the top 18% of frame completely clear and uncluttered for headline text placement and the bottom 12% clear for call-to-action buttons; maintain 10% safe margins on left and right edges to avoid platform UI elements covering critical content; ensure main subject and product sit within the central vertical thumb-scroll zone for immediate visibility without requiring user interaction. Action and engagement: show a relatable person in a short, attention-grabbing action that works in 2-3 seconds of viewing (examples: making direct eye contact with camera while using product, candid authentic laugh or smile, dynamic movement like jumping or spinning, surprising reveal or transformation). Technical specifications: 35mm–50mm equivalent focal length slightly compressed for mobile screen readability and close framing, aperture f/2.8–f/4 for subject separation, bright and contrasty color grading with boosted saturation (+15-20%) and sharpened details to maximize feed visibility and thumb-stopping power against competing content. Composition and mobile readability: product should occupy approximately 25%–40% of the vertical frame when viewed on mobile device; position key elements along vertical center axis; use bold, simple backgrounds without busy patterns; ensure product contrasts strongly against background. Provide both standard PNG (for graphics/text overlay) and compressed JPEG (for faster mobile loading) exports at 1080 x 1920 pixels for platform upload, plus a higher-resolution 1440 x 2560 pixel master file for quality retention. Include clearly marked copy-safe zones as overlay guides (top headline area 18%, side margins 10% each) and provide 2-3 mock text overlay examples showing headline placement and CTA positioning to demonstrate usable space."

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Trend-Aligned Aesthetic Visual

"Generate a lifestyle image of [PRODUCT] deliberately styled to this specific current aesthetic trend: [choose one and commit fully — minimalist Scandinavian / cottagecore romantic / modern organic / industrial chic / coastal grandmother / dark academia / Japandi fusion / maximalist eclectic]. Trend-specific elements to include: explicitly list materials, textures, and props that define this aesthetic (examples for cottagecore: natural rattan baskets, dried florals in ceramic vases, vintage lace textiles, warm terracotta pottery, handmade ceramics, aged brass candlesticks, neutral organic linens; for industrial chic: exposed concrete surfaces, black metal frames, Edison bulbs, leather accents, reclaimed wood, steel fixtures). Model wardrobe and styling: describe clothing style that matches the aesthetic (examples: flowing linen dress and apron for cottagecore, oversized neutral knit sweater for minimalist, structured workwear for industrial) and specify the lifestyle values or emotional signals to convey (examples: sustainability and slow living, self-care and intentionality, authenticity and craftsmanship, nostalgia and comfort). Photography style selection: choose lighting and technique that matches aesthetic conventions (examples: soft diffused backlight with warm glow for cottagecore creating dreamy atmosphere, high-contrast directional hard light for industrial chic emphasizing edges and shadows, bright even natural light for minimalist showing clean lines); select appropriate composition approach (intimate close-up for emotional connection, environmental wide shot for context and aspiration, overhead flat-lay for organized aesthetic). Technical specifications: lens focal length 35mm–85mm depending on chosen framing and intimacy level, aperture adjusted to aesthetic requirements (wider f/1.8–f/2.8 for intimate bokeh-heavy shots, narrower f/5.6–f/8 for environmental detail), naturalistic color grading carefully tuned to current trend-specific color palette (examples: warm neutrals with sage and terracotta for modern organic, cool grays with black and warm wood for minimalist, jewel tones with gold for maximalist). Product prominence: maintain product as clear hero occupying approximately 30%–45% of frame while being fully integrated into the aesthetic rather than feeling artificially placed. Deliver 3 stylistic variations showing different framing approaches (tight detail shot, mid-range lifestyle shot, wide environmental context) for A/B testing and multi-channel use, photorealistic rendering, 3000–4000 pixels, with aesthetic-appropriate post-processing that enhances rather than overwhelms."

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Unique Selling Point Demonstration

"Create a lifestyle image that clearly and visually demonstrates the product's primary unique selling point—explicitly specify the USP you're highlighting (examples: extreme portability and compact folding, water resistance or weatherproofing, multi-function versatility with 3+ uses, exceptional durability under stress, innovative ease-of-use mechanism, superior capacity in small footprint). Scenario setup: place [PRODUCT with exact model] in an environment where the USP becomes immediately critical and obvious (examples: compact travel gadget being easily packed into a small carry-on backpack alongside other items, waterproof product being actively used outdoors in light rain or near water with visible droplets, multi-tool product being reconfigured between three different functions, durable product withstanding real-world stress like being dropped onto grass). Action sequence: include clearly visible hand(s) or a person actively performing the validating action that proves the USP (examples: folding product in half or collapsing it, wiping water droplets off surface, rotating or reconfiguring components, demonstrating before/after comparison). Visual storytelling technique: consider using split-frame composition showing two moments, before/after comparison panels, or include a universally recognized scale object (examples: standard smartphone, standard water bottle, dollar bill, credit card) positioned next to product. Technical specifications: 35mm–50mm lens equivalent for natural perspective without distortion, aperture f/2.8–f/5.6 to balance depth of field—keeping the USP demonstration in sharp focus while allowing supporting elements to recede softly; use directional light from above or strong backlight to highlight the specific material properties, mechanism, or feature that delivers the USP; apply selective focus with the key USP feature area in critical sharpness and surrounding context softly supporting. Composition strategy: guide viewer's eye directly to the USP demonstration using compositional leading lines, rule-of-thirds placement, or contrast; the product feature demonstrating the USP should occupy approximately 25%–40% of total frame. Provide both horizontal 3:2 environmental context version and tight vertical 4:5 crop focused specifically on USP demonstration, 3000–3500 pixels on long edge, photorealistic rendering with intentionally focused contrast and clarity to dramatically accentuate the unique selling point."

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User-Generated Content Simulation

"Create an authentic UGC-style lifestyle image of [PRODUCT] captured in a genuinely lived-in, real-world environment with natural imperfections (examples: unmade bed with rumpled sheets, real kitchen counter with minor clutter, bathroom vanity with daily-use items visible, coffee table with magazines and remote controls). Capture authentic UGC characteristics: emulate smartphone camera perspective with slightly off-center framing and natural handheld feel (minor tilt 2-5° acceptable), mixed natural lighting conditions (window light combined with overhead room lighting creating varied color temperatures and minor exposure inconsistencies), embrace slight imperfections like soft motion blur from handheld shooting, imperfect focus with product sharp but surroundings slightly soft, natural cast shadows, and authentic reflections. Include human elements: show partial person in frame (hands holding or using product, feet visible, partial torso) or include pets naturally present in scene performing everyday realistic action (examples: morning skincare routine, casual snack preparation, getting ready for work, relaxing evening wind-down, pet interrupting activity). Props and authenticity markers: surround product with everyday items that appear naturally present rather than styled (examples: coffee mug with visible liquid, smartphone face-up showing notifications, house keys on ring, reading glasses, half-empty water bottle, charging cables, mail or packages); dress any visible person in casual, realistic clothing (loungewear, everyday jeans and t-shirt, workout clothes) rather than styled outfits; allow subtle wear signs on product if applicable to show real use. Technical simulation: emulate 28mm–35mm smartphone equivalent focal length with slightly wider field of view, aperture around f/2.0–f/4.0 for natural smartphone depth of field with gradual falloff; add subtle digital noise/grain (ISO 800-1600 equivalent) and apply slightly warm white balance (5500K-6500K) to authentically mimic smartphone camera sensor characteristics; avoid perfect exposure—allow minor highlight clipping or shadow blocking that feels natural. Composition and framing: use informal, candid framing with product clearly identifiable but not perfectly centered, occupying approximately 20%–35% of frame; embrace negative space and cropped elements; shoot from natural angles (slightly elevated for overhead shots, eye-level for mirror selfies, low angle for floor shots). Deliver standard social media crops (4:5 vertical for Instagram feed, 1:1 square for versatility) plus original capture aspect ratio, 2000–3000 pixels on long edge (smaller than professional shots to maintain UGC feel), realistic and relatable appearance with minimal editing—preserve authentic color, natural grain, and real-world imperfections that signal genuine user creation rather than brand content."

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