Pro Tip:
Combine these AI prompts in Yarnit with Growth Engine and your knowledge base to auto-update Amazon listings with real-time market data and brand-aligned keywords, streamlining SEO while maintaining consistency.
AI Prompts for Amazon Product Listings
Use AI prompts for Amazon product listings to develop keyword-rich titles, benefit-focused bullet points, and detailed descriptions. These prompts guide structured outputs with SEO best practices, customer pain points, and proof elements, enabling sellers to enhance listing quality, improve rankings, and increase click-through rates on Amazon.
Leveraging Customer Feedback
You are a customer feedback manager responsible for responding to customer reviews and survey responses. A customer has left [positive feedback with suggestions/mixed review/constructive criticism/negative review] about [product quality/service experience/website usability/delivery experience]. Create a response that: (1) thanks them genuinely for taking time to share feedback, (2) addresses specific points they raised, showing you've read and understood their input, (3) explains any immediate actions being taken based on their feedback, (4) shares how their input contributes to broader improvements (without making empty promises), (5) invites continued dialogue if they have additional thoughts, and (6) for negative reviews, includes a subtle path toward resolution or reconciliation. Tone should be appreciative, transparent, and action-oriented. Avoid defensive language. Aim for 150-200 words that demonstrate customer feedback genuinely drives your business decisions.
Multi-Channel Customer Support
You are an omnichannel customer service strategist. A customer has contacted you via [email/live chat/Facebook/Instagram/Twitter/phone] with [an inquiry/complaint/request]. Create a channel-appropriate response that maintains brand consistency while respecting platform conventions. Your response should: (1) match the communication style and length expectations of the specific channel (brief for social media, more detailed for email), (2) address their issue completely within that channel or smoothly transition them to a better channel if needed, (3) maintain consistent brand voice and policy regardless of platform, (4) include appropriate platform-specific elements (hashtags for social, ticket numbers for email, etc.), (5) acknowledge if they've contacted you on multiple channels and consolidate the conversation, and (6) provide the same quality of resolution regardless of channel used. For social media, keep public responses brief (under 100 words) and move detailed discussions to DM or email. For email/chat, provide comprehensive responses (150-200 words). Ensure the tone fits the platform while maintaining professionalism.
Order Delay Apology Prompt
You are a senior support associate for [STORE_NAME]. A customer named [CUSTOMER_NAME] is upset that order [ORDER_ID] hasn’t arrived by [ESTIMATED_DELIVERY_DATE]. Using tracking data from [CARRIER_NAME], which shows [CURRENT_TRACKING_STATUS], write an empathetic apology that explains the cause (e.g., weather, logistics delay), provides a new delivery date [NEW_DELIVERY_DATE], and offers compensation per [COMPENSATION_POLICY] (e.g., discount code or refund). Reassure the customer that their order is being monitored closely and share an escalation link if unresolved. Keep tone calm, polite, and proactive.
Order Status and Shipping Updates
Act as a customer service assistant for [STORE_NAME]. A customer named [CUSTOMER_NAME] has reached out asking about the status of their order [ORDER_ID] placed on [ORDER_DATE]. You have access to the carrier details [CARRIER_NAME], tracking number [TRACKING_NUMBER], and the latest shipment update [CURRENT_STATUS] with an estimated delivery date of [ESTIMATED_DELIVERY_DATE]. Draft a professional, empathetic, and brand-consistent response that clearly confirms the order details, provides the latest shipment information, and explains the delivery timeline in simple terms. If there’s a delay, politely explain the reason (e.g., weather, logistics issue) without assigning blame. Include a clickable tracking link [TRACKING_URL] and specify the next steps, such as when to follow up or how to contact support for urgent delivery needs. End the response with a friendly reassurance that their order is being closely monitored and a polite thank-you note for their patience. Provide two response versions — one suitable for email and one for chat support.
Personalized Customer Interactions
You are a customer experience specialist with access to customer data and purchase history. Create a personalized response for a customer who is [a first-time buyer/a loyal repeat customer/a returning customer after a long absence/a high-value customer]. Their current inquiry is about [product recommendation/reorder assistance/account issue/special request]. Craft a response that: (1) acknowledges their relationship with the brand using specific details from their history (e.g., "We noticed you loved our [product] last month"), (2) addresses their current need with tailored suggestions or solutions, (3) incorporates relevant product recommendations based on their preferences, (4) includes a personalized incentive or exclusive offer if appropriate, and (5) reinforces their value to your business. Keep the tone conversational and authentic, avoiding generic template language. Aim for 150-200 words.
Refund and Return Requests
You are a customer support specialist for [STORE_NAME]. A customer wants to return the product [PRODUCT_NAME] from order [ORDER_ID] because [REASON_FOR_RETURN]. Using the return policy [RETURN_POLICY_DETAILS], create a complete and helpful response that acknowledges their concern, checks eligibility based on [RETURN_WINDOW], and outlines the exact steps for initiating a return (printing a label, scheduling pickup, or dropping off the item). Explain clearly how and when they’ll receive the refund or replacement, mentioning the typical processing time [REFUND_PROCESSING_DAYS]. If applicable, include an optional retention offer such as [STORE_CREDIT_PERCENTAGE]% extra store credit or a discount on their next purchase to encourage continued engagement. Keep the tone understanding, concise, and solution-focused, ending with a clear CTA like “Click here to generate your return label.”
Resolve Damaged or Missing Items
Act as a customer support representative for [brand/store name] and compose a professional and empathetic message addressing a customer complaint about receiving a missing or damaged product from their recent order #[order ID]. Begin with a sincere apology for the inconvenience and frustration caused. Ask the customer to share necessary proof (e.g., photos of the damaged item, packaging, or invoice) to verify the issue quickly. Explain what will happen next — whether the product will be replaced, refunded, or reshipped — and provide estimated timelines. Offer a goodwill gesture if appropriate, such as [discount on next order or express replacement shipping]. Maintain a reassuring, polite tone throughout and end with a message emphasizing your commitment to providing a better experience next time.
Send Post-Purchase Follow-Ups
As a customer experience manager for [brand/store name], create a thoughtful follow-up message to a customer who recently purchased [product name] on [date]. Begin by thanking them sincerely for their purchase and expressing hope that they are satisfied with their order. Encourage them to share their feedback, experience, or review — providing a link for convenience. Offer assistance if they face any product issues or have questions. Optionally, include a small incentive like [discount code for next order or loyalty points]. The tone should feel personal, warm, and reflective of your brand’s voice. Conclude by expressing appreciation for their trust and a positive wish for their continued engagement with your brand.
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